Updated: December 23, 2024
Effective Date: December 23, 2024
Hearing Pro Privacy Policy Tips
Hearing Pro is a hearing aid auxiliary tool application developed by Cemho Medical Technology (Guangdong) Co., Ltd.
Definition
Our platform Cemho Medical Technology (Guangdong) Co., Ltd.
Under this agreement, our platform operator may change according to the business adjustments of our platform. After the change, our platform operator will work with you to perform this agreement and provide you with services. The change of our platform operator will not affect your rights and interests under this agreement. Our platform operators may also be added to provide new our platform services. If you use the newly added our platform services, you will be deemed to agree that the new our platform operators will perform this agreement with you. When a dispute occurs, you can determine the entity performing the contract with you and the counterparty to the dispute based on the specific services you use and the specific behavioral objects that affect your rights and interests.
Platform services：Any services based on the Hearing Pro function provided to you through our platform.
Platform rules: including all rules, interpretations, announcements, etc. that have been published and subsequently published on all our platform websites, as well as various rules, implementation details, product descriptions, announcements, etc. published by each platform on channels, event pages, help centers, etc.
User: The user who uses all software provided by our platform is hereinafter referred to as "you".
Hearing Pro attaches great importance to user privacy and personal information protection. When you use our products or services, we will collect and use your relevant information,We hope that through Hearing Pro
Privacy Policy" ("this Privacy Policy") explains to you how we collect, use, store, share and transfer this information when you use our products and or services, and how we provide you with access, update, delete and protect this information.
This policy applies to the products or services on the Hearing Pro website (including PC, IOS and Android).
Before using Hearing Pro's services, please be sure to read this policy carefully and use the relevant goods or services after confirming that you fully understand and agree. Once you start using the Hearing Pro service, it means that you have fully understood and agreed to this policy.
If you have any questions about this Privacy Policy or related matters, while reading this Agreement, if you do not agree with this Agreement or any of its terms, you should immediately stop using this program. The final interpretation right of this Privacy Policy belongs to Cemho Medical Technology (Guangdong) Co., Ltd.,You can access it anytime Cemho Medical Technology (Guangdong) Co., Ltd. by visiting the official website
This privacy policy section will help you understand the following:
1. How we collect and use your personal information
2. How we protect your personal information
3. How do you manage your personal information
4. How do we handle the personal information of minors
5. How to update this privacy policy
6. How to contact us
一、How we collect and use your information
We will collect and use your personal information for the following purposes described in this policy:
Security
In order to improve the security of your use of our products or services and better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, and network intrusions, we may use or integrate your user information, device information, network log information, browsing information, etc., to comprehensively judge and investigate risks in your account, and take necessary countermeasures in accordance with the law.
Other uses
When you use our products and/or services, you authorize us to receive, summarize, and analyze your personal information from our affiliates and partners based on actual business and cooperation needs. We confirm that their sources are legal or you authorize them to provide us with your personal information.
We will use your information for other purposes not specified in this policy in accordance with the "Cybersecurity Law" and other relevant laws and regulations, following the principles of legality, legitimacy and necessity.
Exceptions
According to relevant laws and regulations, your authorization is not required to collect your personal information in the following situations:
1. Related to national security and defense security
2. Related to public safety, public health, and major public interests
3. Related to criminal investigation, prosecution, trial, and execution of judgments
4. For the purpose of safeguarding the significant legitimate rights and interests of personal information subjects or other individuals, such as life and property, but it is difficult to obtain your consent
5. The personal information collected is disclosed by you to the public on your own
6. Collecting personal information from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels
7. Necessary to sign the contract according to your requirements
8. Necessary for maintaining the safe and stable operation of the provided goods or services, such as detecting and handling faults in the goods or services
9. Necessary for legitimate news reporting
10. Academic research institutions conduct statistical or academic research necessary for the public interest, and when providing results of academic research or descriptions to external parties, they de identify the personal information contained in the results
11. Other circumstances stipulated by laws and regulations
二、How we keep your personal information safe
(1) We have adopted reasonable and feasible security protection measures that are in line with industry standards to protect the security of the personal information you provide and prevent personal information from unauthorized access, public disclosure, use, modification, damage or loss.
(2) We have also adopted strict management of employees who may have access to your information and can monitor their operations. We have established an approval mechanism for important operations such as data access, internal and external transmission and use, desensitization, and decryption, and have signed confidentiality agreements with the above-mentioned employees. At the same time, we also conduct regular information security training for our employees, requiring them to form good operating habits in their daily work and enhance their awareness of data protection.
(3) We will take reasonable and feasible measures to try our best to avoid collecting irrelevant personal information. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless an extension of the retention period is required or permitted by law.
(4) The Internet is not an absolutely secure environment. Despite the aforementioned security measures, please understand that there are no "perfect security measures" on the Internet. We will provide corresponding security measures based on existing technologies to protect your information and provide reasonable security protection. We will try our best to prevent your information from being leaked, damaged or lost. At the same time, please use complex passwords and keep your account and password information properly, and do not tell others your password. If you find that your personal information has been leaked, especially your account and password, please contact us immediately so that we can take appropriate measures.
(5) After an unfortunate personal information security incident occurs, we will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, remedial measures for you, etc. We will notify you of event-related information by email, letter, phone call, push notification, etc. When it is difficult to notify the personal information subjects one by one, we will issue announcements in a reasonable and effective manner. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.
三、How do you manage your personal information?
1. You can log in to "Hearing Pro" at any time to query, correct and delete your account information, modify personal information, privacy settings, security settings, modifications, etc. If you have any questions about the personal information you provide when using Hearing Pro services, you can contact Hearing Pro customer service.
2. Cancel account
2、1、You can cancel your Hearing Pro account through the path: "Hearing Pro-My-Account Settings-Cancel Account".
2、2、You can also call the customer service contact information published on the official website through the Hearing Pro website to be transferred to customer service manual service, and the account will be canceled after verification by the customer.
After you cancel your Hearing Pro account, we will stop providing you with all Hearing Pro products and/or services, and process your personal information by anonymizing it in accordance with the relevant requirements of laws and regulations, or delete the personal information related to your account, unless laws, regulations or regulatory agencies otherwise stipulate the storage time of user information.
To ensure security, you will need to provide a written request or otherwise prove your identity. We will ask you to verify your identity before processing your request. We will respond within 30 days.
In the following circumstances, we will not be able to respond to your request in accordance with legal and regulatory requirements:
1. Related to national security and national defense security;
2. Related to public safety, public health, and major public interests;
3. Related to criminal investigation, prosecution, trial and execution of judgments;
4. There is sufficient evidence that the personal information subject has subjective malice or abused his rights;
5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
6. Involving business secrets.
四、How we handle minors’ personal information
We attach great importance to the protection of minors' personal information. If you are a minor under the age of 18, you should obtain the written consent of your parent or legal guardian before using Hearing Pro's services.
For situations where we collect personal information from minors with the consent of their parents or guardians to use our goods or services, we will only use, share, transfer or disclose this information when permitted by laws and regulations, with explicit consent from parents or guardians, or when necessary to protect minors.
If we discover that we have collected personal information from a minor without first obtaining verifiable parental or legal guardian consent, we will seek to delete the relevant data as quickly as possible.
五、How to update this privacy policy
We will change our privacy policy when necessary. We will not reduce your rights under this Privacy Policy without your explicit consent.
Please visit this Privacy Policy frequently to read the latest version.
Detailed permission description:
Device permissions: In order to identify your device ID and prevent malicious programs and anti-cheating, improve service security, and ensure operation quality and efficiency, we will collect your device information (including IMEI, IMSI, device MAC address, Android ID, OAID, MEID, ICCID, SN, SUCI, SUPI and other device information).
Camera permissions: When you use the set avatar function, we will request your camera permissions in order to complete the picture shooting. If you do not need such services, you can turn off this permission at any time, which will not affect the use of other services.
File permissions: When you use the set avatar function, we will request your storage permissions to obtain external storage information (SD card data) so that you can choose your favorite picture. If you do not need such services, you can turn off this permission at any time, which will not affect the use of other services.
Location permissions: When you use Add Your Device, we will request your location permission information in order to discover and connect your device
六、How to contact us
1、If you have any questions, comments or suggestions about the content of this policy, you can contact us through the Cemho Medical Technology (Guangdong) Co., Ltd.official website..